1. Contact Us
Our customer service team is here to help you with any questions or concerns.
– Email: lana1@ienergyjoy.com
– Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
– Response Time: Within 24–48 hours
2. Order & Payment
– We accept major credit/debit cards, PayPal, and other secure payment methods.
– Once your order is placed, you will receive a confirmation email.
– Orders can be tracked via the “Track order” section or through the tracking number provided.
3. Shipping & Delivery
– We ship worldwide with trusted logistics partners.
– Standard delivery time: 7–15 business days (depending on your location).
– Express shipping options are available at checkout.
– Please note that customs duties or taxes may apply in some countries.
4. Returns & Exchanges
We want you to be fully satisfied with your purchase.
– Return Period: Items can be returned within 30 days of delivery.
– Products must be unused, in original packaging, and with all tags attached.
– Refunds will be processed to your original payment method within 5–10 business days after receiving your return.
– For defective or wrong items, please contact us immediately with your order number and photos.
5. FAQs
Q: How do I track my order?
A: You can track your order using the tracking link in your shipping confirmation email.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 12 hours after placing them. Please contact our support team.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Secure Shopping
Your privacy and security are important to us.
– All transactions are encrypted and processed securely.
– We never share your personal information with third parties.
7. Feedback
We value your opinions! Please share your shopping experience with us—we are constantly improving to serve you better.
